LEWIS G. MIGLIORE – PRESIDENT

WORK BACKGROUND

• Manager, retail carpet and linoleum store; 1971 – 1972
• Formed and operated Magic Carpet and Furniture Cleaning and Textile Services Ltd;       1973 – 1987
• Formed Carpet Specialists Technical Services in 1976; A third party carpet inspection service dealing with carpet problems and complaints
• Expanded Carpet Specialists Technical Services to consulting and specifying; 1983
• Formed LGM Technical Carpet Services; 1986
• Which evolved into LGMTCS and Associates in 2005

PROFESSIONAL AFFILIATIONS AND HONORS:

• Former Arbitrator and Panel Member of the American Arbitration Association
• Former Member American Association of Textile Chemists and Colorists
• Associate of the Carpet and Rug Institute
• Former Chairman of the Board – The Society of Cleaning Technicians; 1979 and 1980
• Past President – International Institute of Carpet and Upholstery Cleaners; 1981
• Former Vice-President and Founder – National Association of Carpet Inspectors; 1985
•  Second Vice-President – Small Business Council, Chamber of Commerce, Rochester, NY; 1985 – 1987
• Former Member TASA Technical Advisory Service for Attorneys – Expert Witness Program

CREDENTIALS:

• President of LGMTCS and Associates, Dalton, GA formerly LGM Technical Carpet Services, Dalton, GA
• Author and Publisher of “The Commercial Flooring Report” a monthly newsletter dealing with commercial flooring issues and information for the commercial flooring contractors, manufacturers, designers, specifiers, and users of commercial flooring products
• Author and Columnist, since 1986, of “The Claims File” for the Floor Covering News a twice monthly National Trade Publication
• Developer of the weekly radio show “The Industry Trouble Shooter” on Floor Radio in Dalton, GA, the “Carpet Capitol of the World,” a locally and internet broadcast program discussing causes and solutions to problems for the floor covering industry
• Provide technical advice and information for Floorbiz.com, the world’s largest flooring portal
• Originator and Instructor of the LGM Carpet Seminar; the industry’s only independent, objective, and impartial informational and educational seminar on all aspects of carpet. A    2 ½ day program, including mill tours, held in Dalton, Georgia which covers every facet of carpet manufacturing, performance, installation, maintenance, statistics and testing.
• Co-Developed the LGM Concrete, Moisture, and Flooring Failures Seminar; an in-depth presentation for identifying and solving moisture-related problems with concrete floors. A 2 day program covering moisture, below slab vapor barriers, moisture testing, sub-floor preparation, underlayments and levelers, adhesive, pH, moisture mitigation and corrective measures.
• Author of “The Senior Carpet Claims Inspectors Book
• Author of Carpet Specialists Technical Services, Technical Bulletins on Carpet Problems
• Author of “The Chairman Speaks” for Tips and Chat magazine, a Society of Cleaning Technicians publication; 1979 – 1980
• Author of the “Fiber Characteristic, Information and Performance Booklet for Carpet and Textile Floor Covering” a comprehensive guide to fiber characteristics and performance.
• Author and Columnist of “Product Performance” for On Carpet, as seminar in print for carpet specialists
• Author of Claims, Installation, Maintenance and Padding Policy for various carpet manufacturers
• Articles and Works referenced in Carpet and Rug Institute, “Pile Reversal, Shading and Watermarking” publication
• Creator and Presenter of the video series “Troubleshooting Complaints and Claims,” a four part educational series on manufacturing, installation and end user carpet problems and their causes.
• Creator and Presenter of the video “How to Handle a Retail Floor Covering Complaint”
• Creator and Presenter of the video “Warranties: Oh, What a Tangled Web”
• Creator and Presenter of the video “Consumer Guide to Selecting Carpet”
• Originator and Developer of the Nine Major Claims Categories and Problem Areas which categorized all complaints and claims for the carpet industry
• Established claims forms and marketing programs for the carpet and vinyl inspection industry, which are in use today
• Speaker and Lecturer for National and Regional Carpet Associates
• Instructor on Carpet Claims and Problems since 1979
•  Co-Developed of Inspectors Certification Program
• Instructor for International Institute of Carpet and Upholstery Cleaners Claims School     1979 – 1983
• National Spokesman and Seminar Instructor for the Society of Cleaning Technicians  1979 – 1981
• Developed “The Claims File” Workbook a Compilation of Columns on Carpet Problems
• Developer and Instructor of “From Problems to Profits with Carpet” a One Day Seminar for Retail Carpet Dealers
•  Developed Training Program for International Business Designers Titled “Avoiding Problems, Increasing Profits and Satisfying Your Customer’s Needs” (An accredited program)
• Developer and Instructor of the “Carpet Claims Training Seminar” for Mill Claims and Quality Control Personnel
• Former Author and Editor of the “Commercial Carpet Digest” a ten time per year publication dealing with issues, information, problems and education for the commercial and contract carpet market
• Co-Developer and presenter of the “Lew and Warren Show” a traveling one day seminar dealing with complaint prevention, handling, resolution and the art of floor covering sales
• Developer of “The Total Technical Carpet Course” a 3 ½ day seminar of intense study into every aspect of carpet from fiber to maintenance. The most in-depth, powerful and technically informative educational program ever offered on textile floor coverings.

CONSULTING, SPECIFYING AND CLAIMS REFERENCES:

Cornell University	The Carpet and Rug Institute	DuPont Fibers Division	Carpet One
Marriott Hotels	Stanley Steemer International	Burtco Carpets	Beaulieu Carpet Mills
Mohawk Carpet Mills	Healthier Choice  Cushion	Mannington Carpet and Vinyl	Daltonian Carpet and Cushion
Couristan Carpet	Floor Coverings International	Notre Dame University	Friendlys’ Ice Cream Restaurants
Perkins Family Restaurants	Putnam Investments	The StarNet Group	FreeLay Backing Systems
Peabody Hotel	Hilton Hotel Corp.	Gensler	Velcro Corp.
Staples Center	Chilewich	Install	Sherwin Williams

Numerous other businesses, corporations, institutions, design, architectural and general contracting firms, insurance companies and attorneys in the nation.

SUMMARY OF EXPERIENCE:

For the past 40 years Lew Migliore has been associated with the floor covering industry, having begun his career in retail floor covering and progressing into the technical and educational segment of the industry, determining and solving problems.

The majority of his time is spent troubleshooting, solving and resolving problems, and consulting on all types of floor covering claims and complaints. Other important areas of his business include informational and educational material; writing, speaking, seminar programs, specifying flooring products, product specifications review and evaluation, as well as product analysis, testing and work on specialized and unique projects for various clients.

Lew Migliore is considered to be the floor covering industries’ most respected and competent independent, objective and unbiased analyst of complaints, problems and performance issues and the most uniquely qualified speaker, author and instructor on the subject. His work involves, physically inspecting, testing , analyzing and evaluating complaints and problems for attorneys, manufacturers, distributors, retailers, large corporations, institutions, insurance companies, designers, contractors, architects and others.

His services are rendered in an honest, objective, impartial and unbiased manner to determine if and what problems exist, who or what is at fault and why and determining resolutions if possible. He deals with a multitude of floor covering problems including, but not limited to, those related to manufacturing, specification, installation, performance, use and maintenance. As a totally independent, third party expert his treatment of claims, complaints, problems and issues is hard-hitting and sometimes painful, but never dull or placating.

Lew’s work takes him throughout the world evaluating, solving and resolving problems. He also maintains constant contact with manufacturing, testing and technical facilities to keep abreast of new technology and changes occurring in the industry.

He has written maintenance manuals, claims policies, as well as, padding and installation specifications for carpet manufacturers and end users. Because of his high profile, reputation, effectiveness and influence in the industry, he is highly respected and sought after. His contacts are extensive and many, allowing him access to information and technical data not often available to the general populace of the industry or others. He knows where and how to get information and answers.

His marketing background allows him an objective business view of the floor covering industry in which new ideas can be developed to strengthen his clients’ position in specific areas of endeavor. Lew maintains a “finger” on the pulse of what is new and happening in the world of floor covering.

His position as the “Forensic Pathologist” of the industry, is to discern who or what is at fault and why and how to fix it if possible. Also to develop solutions for problems and make recommendations for correcting compromising conditions and situations, as well as, working with all parties toward an amicable resolution of the complaint or concern. This work also leads to consulting with clients preventing them from experiencing costly product or installation failures.

A large portion of his business involves working with the legal community, having represented participants on both sides of an issue. Lew possesses the experience to assist in determining or putting a case together and can glean information often overlooked by others.  In most cases, particularly where product performance, construction and related concerns are involved, the engagement of his services very often results in dispute settlement or litigation commencing or terminating. The facts about the questionable issues in a case are doggedly researched and honestly substantiated. No one else in the floor covering industry has more capability or credibility in the arena.

It has been said that no one understands textile floor coverings and their characteristics or problems and can articulate them like Lew Migliore, from construction of the product to the feelings, emotions and psychology of the participants.

His professional life’s work has been devoted to continually learning and mastering the knowledge and science of every aspect of textile floor covering products and how they can be resolved.